generation CRM was initiated by United Airlines between 1980 and 1981. The first generation of CRM programs was developed by consultants who had been indulged in formulation of management programs to improve management effectiveness. The first United Airline CRM module was formulated like Managerial Grid which had been used in psychology (Helmreich et al., 1999). Under the program, training was conduction in a seminar setting and it mainly involved diagnoses of individual managerial style and skills. Most of the CRM programs which were developed during this era were heavily reliant on management training approaches. They were mainly aimed at changing management styles and correction of individual deficiencies. For example, they aimed at correcting individual lack of assertiveness for the juniors to eliminate the concept of “captain is always right” and to remove the authoritarian approach of the captains. These courses were mainly physiological and based on general concept of leadership. Although the advocated for strategies to improve personal behavior, they did not give a clear definition of the appropriate personal behavior in the flight deck. These CRM programs were also made recurrent rather the episodic and they used games and exercises, some which were not related to aviation concepts. However, these programs met resistance especially from pilots who described them as ‘charm schools’ that were merely aimed at changing their personalities. The second generation CRM programs were developed to improve on the programs discussed above. In 1986, NASA held a workshop which was aimed at discussing the emerging challenges facing the implementation of CRM programs (Helmreich et al., 1999). From the conference, it emerged that CRM would soon cease to be a stand-alone training when it would be incorporate in flight training and also in flight operations. Around this period, there was new generation of CRM programs that were coming into the market. These programs changed the name cockpit and replaced it with crew in order to reflect the diversity of the targets since it become evident that apart from pilots, other crew members, including mechanics, had a major role to play in flight safety. The new programs became a blue print of Delta Airlines program that was focused more on the given aviation concepts, which were related to flight operations (Helmreich et al., 1999). The new programs were also modular and team oriented compared to the earlier programs. They were also delivered through seminars but dwelt on important aspect of flight like team building, briefing strategies, stress management, and others which had been eliminated from initial trainings. The depth of the module was implanted on the decision making strategies and the strategies that crews could use to break chain of errors that were likely to land the flight into catastrophe. However, there was no much distinction between these programs and the first generation program since training was mainly carried out through exercise and demonstrations which sometimes were not related to aviation. These programs were accepted more than the first generation program. They were however criticized for being ‘psycho-babble’. Most of these second generation program continue to be used in United States and other parts of the world as well. Third generation CRM were mainly involved with broadening the scope. These programs emerged in 1990s and CRM training was beginning to take a trend to multiple paths. The training started becoming more related to situation in aviation system which reflected the way crew functioned with inclusion of multiple factors like organizational culture and others which determined safety. Third generation programs also began to show signs of integration of CRM with technical training and there was focus on specific skills and behaviors which could be employed by pilots to be more effective (Helmreich et al., 1999). Third generation programs also addressed issues of recognition and assessment of human factors and there were advanced training for all check airmen and others who were responsible for training and evaluation of human factors. This means that third generation programs went beyond the normal target of cabin crew alone. This expansion of CRM made it possible to include other flight crew like flight attendants, dispatchers, and the maintenance personnel. Airlines were also extending the reach of their program and most of them started conducting joint cockpit-cabin training. There were also carriers who came up with specialized CRM training for all the new captains since they were going to take up leadership position on most flights. It is therefore clear that third generation CRM programs recognized the need to extend the concept flight crew to include others who were not considered as a part of the crew before. Reduction of human errors could not be ensured without increasing the reach to include other crews. In 1990, Federal Aviation Administration developed a new training an>

GET ANSWER